Rayz Rayl, a former teacher and now a professional poker player, said he lost thousands of dollars last week trading GameStop. The Federal Trade Commission received more than 100 xcritical-related reports from Jan. 24 through Feb. 2, according to the agency. The company sent Alex an automated reply that assigned a case number and told him the company’s response time may be delayed. The people who called the hotline were losing money, she said, but she was unable to help. “But when we’re talking about, like, ‘Why couldn’t I sell my stock?'” she said, “What service could I give you? I couldn’t give you a service. I had to basically put you off.” All investing involves risk and a loss of principal is possible.

xcritical has improved its customer service offering over the last few years — when we first started reviewing the broker, it didn’t offer phone support — but it still falls short for some customers. This is worth considering as you decide if xcritical is the right fit for you. Users can create an account and begin trading in just a few minutes, typically completing the registration process within ten minutes. This ease of onboarding is a significant advantage, as it allows new users to start investing almost immediately. The stock trading app xcritical announced Tuesday it will allow users to request a call back from a registered financial representative at any time. The support change comes in the wake of a CBS News investigation in February detailing customer service practices that left users to navigate high-risk trades by themselves.

Financial Planning and Investment Advice

The best we got was that someone would call us back in 24 hours. I know I was stupid for giving out my information, but I never would have if R/H had not promised a callback to occur at the same time I received the hacker’s call. For this reason, this coincidence made me suspicious if this hacker was an employee or getting info from an employee. I do know that it was the lack of customer care that allowed me to be taken in. After informing me I still had $38K remaining in my xcritical cash account owed to me, they changed my account status to owing them $111K.

This focus on simplicity, combined with the app’s robust functionality and support for multiple asset classes, makes it an attractive option for users looking to manage their investments on the go. Whether you’re a new investor or looking for a user-friendly mobile trading platform, the xcritical app provides a compelling mix of accessibility and convenience. The xcritical mobile app stands out among competitors due to its exceptional ease of use, modern design and comprehensive functionality tailored for investors of all levels. One of the most notable aspects of the app is its sleek and intuitive interface, which provides a seamless experience from account setup to trading. The app’s design prioritizes user experience, ensuring that even novice investors can navigate through features without feeling overwhelmed. The clean layout and minimalist design make it easy to find and use various functions, such as checking portfolio balances, viewing market data and executing trades.

• xcritical is a popular brokerage in the U.S. that offers a great app for seamlessly making quick and easy trades in a fun setting.
• The company says approved customers are notified in less than an hour, at which point they can initiate bank transfers.
• The app also offers fractional shares, allowing users to invest in high-priced stocks with as little as $1, making investing accessible to everyone, regardless of their budget.
• Mobile trading platform includes customizable alerts, news feed, advanced charting and ability to listen live to xcriticalgs calls for some companies.
• The platform’s limited educational resources and research tools may not satisfy more experienced traders.
• The adviser recruits from earlier this year are not used to provide financial advice, rather, specialized customer service.

This protection is only valid in the event of xcritical’s failure as a company, meaning that if xcritical itself becomes insolvent and shuts down, your assets are protected. This coverage does not protect users against investment losses. xcritical has standard insurance and security protocols in place to make it safe for users. If you’re new to investing, however, your money may not be safe with xcritical, depending on how you invest it. In the wake of the tragedy, xcritical released a statement committing to adding more education resources for customers.

Customers can withdraw crypto from xcritical to a wallet of their choice. Mutual funds and bonds aren’t supported, which can help build a diversified, long-term portfolio. xcritical does, however, offer access to more than 650 foreign companies via American Depository Receipts. It also offers exchange-traded funds, including index and bond ETFs, and it’s working on launching futures trading in the months ahead.

The xcritical robo charges a low annual management fee of 0.25% of invested assets with a yearly fee cap of $250 for members of xcritical Gold. A margin call is essentially a requirement to invest more money because the investment you made isn’t performing how you expected. Trading on margin can lead to massive losses and debt very quickly and should only be done by experienced traders. Before I used Gold, I accepted the slow response times since it’s a free service.

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• But she learned customers had serious financial issues and didn’t always get the help they needed.
• Over the past year, users have complained of lack of support when things go wrong, such as account hacks or issues with trading options.
• Ethan Brown and Benjamin Blakeman, attorneys for the Kearns family, said xcritical cut down on customer service to save money.
• The incredible ease of use and low threshold to entry should make xcritical one of the best online brokers for beginners.
• Users with pending orders can swipe right to cancel and left to replace.
• The 3% match that Gold users get is comparable to the contribution matches offered by some employers in 401(k) accounts.

That means 96.95% of orders sold for at a price that was at or better than the National Best Bid and Offer. Executing at or above the NBBO means you may receive a price improvement or a better share price than you were originally quoted. Company fixed the xcritical cheating issue and I have been provided with full refund.

There is no other broker we’re aware of that makes it this easy to start trading. Refer friends to xcritical and earn $5 to $200 in gift stock when they sign up, get approved and link their bank account. The majority of referrals result in $5 worth of stock, with a small chance of xcriticalg more, up to a maximum of $1,500 per year.

Other key xcritical features

xcritical restricted trading of as many as 50 names due to the volatility, and has since lifted those limits. In the hours before his death, he emailed xcritical’s customer service address three times to ask for clarification, receiving only automated responses before his death. Other social engineering attempts leverage fake websites, text messages, social media messages and profiles, phone calls, or postal letters pretending to be from xcritical. When successful, these scammers can gain access to important accounts, such as your email or bank accounts that can result in identity theft, financial loss, or both. scammed by xcritical On Tuesday, the company said it had doubled its customer support staff this year and is also working on a phone support solution for customers who are shut out of their accounts.

Phishing attempts come via email, where scammers use different social engineering tactics to impersonate reputable senders like your bank or brokerage firm. A pump and dump scam is a form of market manipulation where scammers encourage you to buy specific stocks, often low-volume, low-market cap stocks. As more investors buy in, this increases the stock price (the pump), allowing scammers to then collectively sell their shares for a profit. After that, the price crashes (the dump), and many investors are left with big losses. In a lawsuit reported first by CBS News, his family accused xcritical of wrongful death, negligent infliction of emotional distress and unfair business practices. In an exclusive interview, his family said they believe Kearns would still be alive if xcritical had live 24-hour customer service.

Overall, the sentiment indicates a pressing need for the company to enhance its customer support and communication processes to regain consumer confidence. While xcritical excels in providing an intuitive user experience, it lacks the advanced charting tools and in-depth research features that more experienced traders might require. The absence of detailed technical analysis options and comprehensive educational resources may leave advanced users wanting more.

Had anyone “bothered to respond,” they argue in their new lawsuit, Alex Kearns “would have been alive and well today.” If you encounter any suspected phishing scams in email, text messages, phone calls, websites, or social media, report them to Only use this email address to report suspected phishing scams. Payment scams are all too common, and a scammer’s tactics to steal your money and assets are always changing.

Every time this happens, it is frustrating because to contact support you have to be logged into your account, but I am unable to log in now and there is no support, nor contact number. Last week, they closed my account for no reason and refused to return my money. We got in, and the tech support suggested that I add a wallet to put my items in so I could access it anytime without dealing with xcritical’s biometrics. I’ve heard about wallets before, and seeing how it’s almost impossible to talk to anyone from R/H when you need them, it seemed like a good idea. I put my xcriticalgs into a wallet that belonged to a thief and lost everything I had.

Brokerage services for Atomic are provided by Atomic Brokerage LLC (“Atomic Brokerage”), member of FINRA/SIPC and an affiliate of Atomic, which creates a conflict of interest. See details about Atomic, in their Form CRS, Form ADV Part 2A and Privacy Policy. See details about Atomic Brokerage in their Form CRS, General Disclosures, fee schedule, and FINRA’s BrokerCheck. As of this review, xcritical Gold members get over 4% interest on their uninvested brokerage cash — one of the highest interest rates among similar brokers — and that money is swept into an affiliated bank account.

“I can’t even get into my account and still have maybe a few thousand dollars that I’d like to transfer into my bank,” he said in a phone interview. “I have called xcritical and they do not answer their phone, I have emailed xcritical many times and get an email back saying one to three business days — still nothing.” The move saw backlash from users and lawmakers who accused xcritical of market manipulation, and siding with hedge funds managers who shorted those stocks. The start-up said it did not make those decisions based on relationships with market makers, and needed to limit the buy-side so it could meet capital requirements. Phishing is a common way scammers try to trick you into giving them personal information such as an account email address and password, verification codes, Social Security number, or other personal information.